Questions
Frequently asked
How long does delivery take?+
Orders placed before 2pm on a working day go out the same day by Royal Mail Tracked 48, which usually arrives in two to three working days. Delivery is £3.45, or free on orders over £25.
Can I return something?+
Yes. You have 14 days from delivery to tell us you want to cancel, and a further 14 days to send the item back. Unopened items are refunded in full including standard outbound postage. Opened cosmetics can only be refunded if faulty, for hygiene reasons.
Is the lip balm safe for young children?+
It is suitable from age 3 with an adult supervising the first few uses. It is made with kokum, shea and cocoa butters, jojoba and sweet almond oil, plant-based carnauba wax and vitamin E - no menthol, camphor or phenol. It contains sweet almond oil and shea, both nut derived, so do not use it if there is a nut allergy. Five of the six flavours contain a fragrance; Plain Jane is scent-free.
Do the hemp products contain CBD or THC?+
No. They are made with cold-pressed hemp seed oil, which contains no CBD and no THC. They are moisturisers, not CBD products, and they will not affect a drug test.
Are the products vegan?+
The lip balms, Golden Jojoba Cleansing Oil and Glow Serum are vegan. Our Hemp Balm and Hemp Balm for Men contain beeswax, so they are vegetarian rather than vegan. The Full Routine set is also vegetarian because it includes Hemp Balm. Everything is cruelty-free.
How long does a product last once opened?+
Six months after opening for the balms and oils, twelve months for the serum. Store away from direct sunlight and heat.
Can I order lip balms in bulk for a party or fair?+
Yes - mixed boxes of 10, 25 and 50 are on the party bags page, and we quote for larger orders, custom flavours and your own labels within one working day.
Do you ship outside the UK?+
Not at the moment. We are working on it - join the email list and you will hear first.
Who makes Yani Beauty?+
Aarti and Yana Solanki, a mother and daughter in the East Midlands. Yana created the first lip balm at five years old while recovering in hospital; Aarti developed the skincare range around her own acne-prone, reactive and perimenopausal skin. Everything is mixed, poured and labelled by hand.
Will the jojoba cleansing oil break me out?+
For most people, no. Jojoba is a liquid wax ester similar to skin's own sebum with a low comedogenic rating, so it rarely clogs pores and suits oily and blemish-prone skin. Patch test along the jaw for two weeks if your skin is reactive.
Is your skincare suitable for menopausal or perimenopausal skin?+
Yes. Falling oestrogen leaves skin drier, thinner and more reactive, which is exactly the skin Aarti formulated for: waterless where possible, fragrance-light, and no harsh actives. Start with the cleansing oil and glow serum.
Is the skincare fragranced?+
The 50 ml Golden Jojoba Cleansing Oil is two ingredients - golden jojoba oil and vitamin E - with no added fragrance or essential oils. The Glow Serum and both hemp balms contain natural neroli and ylang ylang essential oils, so patch test if your skin is very reactive. Five of the six lip balm flavours contain a fragrance; Plain Jane does not.
Which serum should I use?+
If your skin is dull, dry, tired or mature-feeling, start with the 50 ml Glow Serum - grapeseed, argan and hemp seed oils with neroli, ylang ylang and turmeric. Use three to five drops on slightly damp skin, alone, blended into your moisturiser or under Hemp Balm. If you want no fragrance at all, use the Golden Jojoba Cleansing Oil instead and give it eight to twelve weeks.
What sizes are the products?+
Lip balms come in 15 ml refillable metal tins, the Golden Jojoba Cleansing Oil and Glow Serum are 50 ml, Hemp Balm is a 50 ml amber jar and Hemp Balm for Men is a 30 ml tin.
Where are the products made, and have you won anything?+
Everything is hand-poured in small batches in the East Midlands. Yani Beauty was Highly Commended in the SHE Awards 2026, Beauty and Wellness category, and won a Prestige Award 2025 for Natural Skincare in the Midlands region.
Still stuck? Send us a message - we answer within one working day.